FAQs
Welcome to the Aina Beauty FAQ page! Here, we’ve compiled answers to some of the most common questions to help you enjoy our clean, fruit-powered skincare products to the fullest. If you don’t find the answer you’re looking for, feel free to contact us directly.
Product Usage
How should I use Nine Beauty products?
Each product comes with easy-to-follow instructions on the packaging. For best results, always
apply products to clean skin and follow the recommended usage steps. For personalized
advice, you can contact us anytime.
Can I use multiple products at the same time?
Yes! Our skincare line is designed to complement each other. For instance, you can layer
serums, but it’s always a good idea to start with the thinnest consistency and work up to thicker
creams or oils. If unsure, patch test or reach out to us for guidance.
How long does it take to see results?
Consistency is key! Depending on your skin type and concerns, you may notice improvements
within 2–4 weeks of regular use. Our clinically-effective formulas provide real, lasting results
over time.
Are Nine Beauty products suitable for all skin types?
Absolutely. Our formulas are gentle yet effective, catering to a wide range of skin types,
including sensitive, dry, oily, and combination skin. If you have specific concerns, check the
product descriptions for tailored recommendations.
Do I need to use SPF with Aina Beauty products?
Yes, we highly recommend incorporating an SPF into your daytime routine, especially when
using products with active ingredients like Vitamin C or resurfacing acids. An SPF will protect
your skin and enhance the results of your skincare.
Ingredients
Are your products vegan and cruelty-free?
Yes! Nine Beauty is proud to be 100% vegan and cruelty-free. None of our products contain
animal-derived ingredients, and we never test on animals.
Do your products contain parabens or harmful chemicals?
No, our products are free from parabens, sulfates, artificial colors, phthalates, and other harmful
chemicals. Each formula is based on antioxidant-rich fruits and natural, effective active
ingredients.
Are your products safe for sensitive skin?
Yes, our products are created with gentle and nourishing ingredients, specifically developed to
minimize irritation. We recommend performing a small patch test before full application if you
have extremely sensitive skin.
What’s the key ingredient philosophy behind Aina Beauty?
Our skincare harnesses the power of nature and science, anchored in ancient skincare
traditions. We infuse antioxidant-rich fruits like berries and citrus with clinically effective active
ingredients for real results.
Do your products contain fragrances?
Nine Beauty products are free of synthetic fragrances. If there’s a scent, it comes from natural
fruit extracts or essential oils.
Shipping & Orders
Do you ship internationally?
Yes, we offer worldwide shipping! Shipping times may vary depending on your location. You’ll
receive tracking details once your order is shipped.
How long will my order take to arrive?
For domestic orders, delivery typically takes 3–5 business days. International orders can take
2–3 weeks, depending on your location. Please allow additional time during peak seasons or
unforeseen delays.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order total. Free shipping
is offered on orders over a specific value, which will be clearly mentioned at checkout or in any
promotions.
Can I modify or cancel my order after placing it?
If your order hasn’t been dispatched, we can assist with modifications or cancellations. Please
contact us as soon as possible with your order details.
Will I receive order tracking information?
Of course! Once your order has shipped, we’ll send you a tracking number so you can monitor
your delivery.
Returns & Exchanges
What is your return policy?
We want you to love your Aina Beauty products! If you’re not completely satisfied, you can
return unused, unopened products within 15 days of delivery for a refund or exchange. Please
note that return shipping costs are the responsibility of the customer.
What should I do if I receive a damaged or defective product?
If your product arrives damaged or defective, send us an email with your order details and
pictures of the issue. We’ll happily replace it at no additional cost to you.
Are all returns eligible for a refund?
To be eligible for a refund, products must be unopened and in their original packaging. Refunds
will be processed once the returned product is received and inspected.
How long does it take to process a refund?
Refunds usually take 7–10 business days to appear in your account after we have received and
processed your return.
Who should I contact for returns or exchanges?
You can reach out to our customer care team at supports@theninebeauty.com with your order
number and details.
General Questions
How are Nine Beauty products made?
Our products are crafted using high-quality, natural ingredients paired with scientifically-proven
actives. They are developed, tested, and packaged with care to ensure safety and
effectiveness.
Can pregnant or nursing women use Nine Beauty products?
We recommend consulting your healthcare provider before using products with active
ingredients like retinol or essential oils during pregnancy or nursing.
Are your products eco-friendly?
Yes, sustainability is important to us. Our products are made with responsibly sourced
ingredients, and we strive to use recyclable packaging wherever possible.
How should I store your products?
To maintain product efficacy, store them in a cool, dry place, away from direct sunlight. For
serums and actives, we recommend keeping them in a dark, cool environment.
How can I contact you with further questions?
We’d love to hear from you! Email us at supports@theninebeauty.com or reach out via our social
media channels. We’re here to help.
Do you offer any discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on exclusive promotions, new product
launches, and special offers.
We hope these answers help you enjoy glowing, healthy skin with Aina Beauty! If you have more questions, don’t hesitate to get in touch. Happy glowing!