Refund Policy

At Nine Beauty, your satisfaction is our priority. We take great pride in formulating clean, clinically-effective, fruit-powered skincare that supports your healthiest, glowiest skin. While we hope you love everything you receive, we understand that sometimes things don’t go as planned. Please read our refund policy carefully before making a purchase.

1. Eligibility for Returns & Refunds

Due to the personal nature of skincare products, we are only able to offer returns or refunds under the following conditions:

• You received a product that is damaged, defective, or incorrect.
• You notify us within 7 days of receiving your order.
• The item is unused, in its original packaging, and includes proof of purchase.

We do not accept returns or offer refunds for products that have been opened, used, or purchased during sales/promotions, unless damaged or defective.

2. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

• 1. Email us at supports@theninebeauty.com with your order number, photos of the damaged/defective item, and a brief explanation.
• 2. Our customer service team will review your request and respond within 2–3 business days.
• 3. If your request is approved, we’ll guide you through the return process or issue a refund to your original payment method.

3. Return Shipping

In the case of a damaged, defective, or incorrect product, Nine Beauty will cover the cost of return shipping. For all other approved returns (if any), customers may be responsible for the cost of return shipping.

4. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days to your original method of payment.
• Please note that your bank or credit card provider may require additional time to post the refund to your account.

5. Non-Refundable Items

Please note that the following are non-refundable:

• Opened or used skincare products (unless damaged or defective).
• Gift cards and promotional items.
• Orders with incorrect shipping addresses provided by the customer.
• Sale or clearance items.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• 1. Double-check your bank or credit card statement.
• 2. Contact your bank or credit card company—it may take some time before your refund is officially posted.
• 3. If you’ve done all of the above and still haven’t received your refund, contact us at support@theninebeauty.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at support@theninebeauty.com with supporting details.

8. Questions?

If you have any questions about our Refund Policy, feel free to reach out at: 📧 support@theninebeauty.com